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If your order hasn’t arrived within 7 business days, email us at hello@wearepetly.com with your full name and order number. Our friendly Customer Care Team will look into it right away.

We offer tracked shipping to the UK and Europe with all duties and taxes included — no hidden fees at checkout.

• Poland: Delivery within 3 working days  after dispatch
• UK & Europe: Delivery within up to 4 to 7 business days after dispatch

You’ll receive a tracking email as soon as your order is on its way.

Yes — as long as you contact us within 48 hours of placing your order.
Email hello@wearepetly.com and we’ll do our best to cancel or update it before it ships.
If it’s already been processed, you’ll need to return the item(s) and place a new order.