SHIPPING + DELIVERY

All orders are shipped directly from our studio in Wrocław, Poland.

Once your order has been processed, you’ll receive a shipping confirmation email with a tracking number. Click the link in your email anytime to check your delivery status.

We ship with FedEx and InPost to ensure reliable, fast delivery. 

Order Processing Times

• Standard processing: within 2 business days

• Peak periods or holidays: up to 5 business days

Orders are processed Monday to Friday, 9:00 AM – 5:00 PM (GMT+1).
Please note, we don’t dispatch orders on weekends or national holidays.

Shipping Costs & Delivery Times

We offer tracked shipping to the UK and Europe with all duties and taxes included — no hidden fees at checkout.

• UK & Europe Delivery: 4–7 business days after dispatch

You’ll receive a tracking email as soon as your order is on its way.

• Free shipping on orders over £45 / €50

• Flat rate of £4.99 / €5.50 for orders under that amount

• Carrier: Orders are shipped via FedEx

Shipping Within Poland

• Free shipping on orders over 150 PLN

• Orders under 150 PLN:

  • 13 PLN via InPost parcel locker (paczkomat)

  • 20 PLN via InPost courier

  • Carrier: Orders are shipped via InPost

InPost Shipping – EU Countries

We use InPost for deliveries to the following countries:

• Italy

• Luxembourg

• France

• Belgium

• Spain

• Netherlands

• Portugal

• Poland

For all remaining countries within Europe, are shipped via FedEx.

What if I’m not home at the time of delivery?

If you’re not available to receive your order, we recommend using InPost parcel lockers, which allow you to collect your package at your convenience.

If shipped via FedEx or InPost courier and no one is home, a delivery attempt note will be left. The courier will try again. After two unsuccessful attempts, the package will be returned to us.

Where can I find my tracking number?

Your tracking number will be sent to your email once the order has been processed and dispatched.
Please ensure your email address is correct at checkout to receive all order updates.

What if my order hasn’t arrived?

If your order hasn't arrived within 7 business days of dispatch, contact us at hello@wearepetly.com with your order number and name.

⚠️ Please note: We are not responsible for orders where the delivery address was entered incorrectly at checkout. It is the customer's responsibility to ensure all shipping information is complete and accurate. If you notice an error, email us as soon as possible with the correct address and your order number.

What if my tracking shows 'delivered' but I can't find the package?

If your tracking shows the order has been delivered but you haven’t received it:

1. Contact the courier (InPost or FedEx) to request a delivery reference or proof of delivery photo.

2. Then email us at hello@wearepetly.com if further help is needed.

Please note that we are not responsible for stolen packages once marked as delivered.