GIVING BACK

Q: Where’s My Order?

If your order hasn’t arrived within 7 business days , email us at hello@wearepetly.com with your full name and order number. Our friendly Customer Care Team will look into it right away.

Q: How long does shipping take?

We offer tracked shipping to the UK and Europe with all duties and taxes included — no hidden fees at checkout. Poland: Delivery within 3 working days after dispatch UK & Europe: Delivery within up to 4 to 7 business days after dispatch You’ll receive a tracking email as soon as your order is on its way.

Q: Can I Cancel or Change My Order?

Yes — as long as you contact us within 48 hours of placing your order. Email hello@wearepetly.com and we’ll do our best to cancel or update it before it ships. If it’s already been processed, you’ll need to return the item(s) and place a new order.

At PETLY London, giving back isn’t just a nice gesture — it’s at the heart of who we are.

Every month, we donate 2% of our profits to animal rescues and welfare organisations that work tirelessly to care for, protect, and re-home pets in need.

How It Works

We Give Monthly: 2% of our profits go to a selected rescue or animal welfare organisation.
You Help Choose: Each quarter, our community gets to nominate and vote for the organisations we support — so the causes we fund are the ones that matter to you.
We Stay Transparent: Every donation is shared on our Instagram @wearepetly so you can see exactly where your support is going.

Your purchase does more than bring joy to your own pet — it helps another animal find safety, care, and a second chance. Together, we’re making tails wag and purrs louder everywhere.

Thank you for being part of The Petly Pack 💛

Need help?

Frequently Asked Questions

Order

Where’s My Order?

If your order hasn’t arrived within 7 business days, email us at hello@wearepetly.com with your full name and order number. Our friendly Customer Care Team will look into it right away.

How long does shipping take?

We offer tracked shipping to the UK and Europe with all duties and taxes included — no hidden fees at checkout.

Poland: Delivery within 3 working days after dispatch
UK & Europe: Delivery within up to 4 to 7 business days after dispatch

You’ll receive a tracking email as soon as your order is on its way.

Can I Cancel or Change My Order?

Yes — as long as you contact us within 48 hours of placing your order.
Email hello@wearepetly.com and we’ll do our best to cancel or update it before it ships.
If it’s already been processed, you’ll need to return the item(s) and place a new order.

Free delivery

On orders over £45 (UK) and €50 (Europe)

30 days returns

For peace of mind, we offer 30 day returns

Animal Rescue Support

Every order helps animals in need.

Secure payments

SSL-encrypted checkout.